Do I need to join El Club to book an experience?

No. You can book open experiences without purchasing a membership. El Club is a different way to participate: it offers early access, certain benefits, and offerings designed exclusively for members. When an experience is reserved for El Club, this will be clearly indicated on its page.

Can I attend on my own?

Of course. You do not need to come with anyone. Our experiences bring together small groups and are designed so that sharing and conversation happen naturally, whether you come alone or already know someone.

What does the price of an experience include?

It depends on the offering. On its page, you will find the program, location, price, and what is included in the reservation. We recommend reviewing this information and its specific terms before making payment.

How do I know my spot is confirmed?

Once the corresponding payment is completed, you will receive a reservation confirmation email. If you cannot find it, also check your spam folder or write to us at hello@anayeliacosta.com.

What if I have dietary, mobility, or health needs?

Before completing the reservation, you will find a field where you can indicate food intolerances, allergies, or any needs we should take into account for the activity. If it is a serious allergy, a mobility limitation, or a health condition that may affect your participation, we would appreciate it if you wrote to us before booking at hello@anayeliacosta.com. This way, we can learn about your situation in advance and confirm with you what adaptations are possible.

What happens if I cannot attend a local experience?

If you notify us 14 calendar days or more in advance, you will receive a full refund. Between 7 and 13 calendar days before, you will keep the amount as credit for another local experience, valid for 12 months. With less than 7 calendar days, the reservation will not be refundable or converted into credit.

If an experience has different terms, they will be indicated before booking.

Can I transfer my spot to someone else?

For a local experience, yes: you can request a name change by email at least 48 hours in advance. The new attendee must meet the requirements of the experience. Membership invitations and personal benefits are not transferable.

How are getaways and trips paid for and canceled?

You can pay the full amount when booking or pay 30% to confirm the spot and the remaining 70% no later than 30 calendar days before the start. If you book within those last 30 days, the full amount will be charged.

If you cancel more than 30 calendar days in advance, you will receive a full refund. With 30 calendar days or less, 30% of the total price will be retained and any amount paid above that percentage will be refunded. Some offerings may have specific terms, which will be shown before booking.

What happens if Anayeli Acosta cancels an experience?

You can choose to move your reservation to a new date, when possible, or receive a full refund of the amount paid. If there is a substantial change instead of a cancellation, you can also consider the proposed alternative before deciding.

What does El Club membership include?

Membership costs €60 per month and has an initial three-month commitment. It offers early access to the calendar, protected spots during periods reserved for members, priority for certain getaways and retreats, member rates for designated offerings, and access to exclusive gatherings.

Membership does not automatically include all experiences: unless expressly stated, each one is reserved and paid for separately.

How do the welcome discount and quarterly gathering work?

When you join El Club, you will receive €30 off your first selected local experience. You can use it once during the first six months of active membership.

In addition, for each full quarter of active membership, you will receive a personal invitation to attend an exclusive Club gathering at no additional cost. We will communicate its date and the instructions to reserve your spot.

How can I cancel my membership?

You can request it from your customer account, if the option is available, or by writing to hello@anayeliacosta.com. During the initial three-month commitment, the request will be processed to prevent subsequent renewals after that period, without prejudice to your rights. Afterward, you can cancel before the next billing date to avoid a new charge. You can review all the details in the membership terms.